Terms of Service

Who we are

Hutliv is run by HUTLIV TECHNOLOGIES LLP (LLPIN ACY-2399), a limited liability partnership registered in India, with its registered office at D.No. 2/325A, Ganapathi Palayam, Tiruppur, Tamil Nadu 641605, India. “Hutliv”, “we” and “us” mean that LLP; “you” means the person using Hutliv and the business they act for.

Contact details and our Grievance Officer are on the Contact page.

What Hutliv does

You describe your business; Hutliv writes and designs a website for it. You can correct any words, your business and contact details, your own photos and your own logo on any plan; Hutliv Bro also helps you create your first website until it first goes live; after that, Plus adds asking Hutliv Bro, AI editing, more pages and changing the design. You publish it, when you say yes, at a free Hutliv address or, on Plus, a domain you own. Visitors can send your business enquiries through the website, which Hutliv emails to you.

Hutliv aims to keep the service and your published website available at all times, but does not promise a service level or that it will never be interrupted. Where planned work could interrupt your published website, we tell you by email beforehand when we can. Hutliv may change, add or remove features; we will not take away a feature you have paid for during the period you paid for.

Your account

You sign in with your phone number, your email or your Google account. Keep access to them safe; what is done from your account is your responsibility, and tell us at once if you think someone else has used it. Hutliv is for businesses and the people who run them: you must be at least 18 and able to enter a contract under Indian law. If you act for a business (a proprietorship, partnership, LLP, company or other organisation), you confirm that you may bind it, and these terms bind it too.

A business can have several members. Its owners choose its plan, pay, publish and delete it; members can see and edit what the owners let them.

Your business and your content

You keep everything you bring: your business's name, facts, words, photographs and logo. You give Hutliv a non-exclusive, royalty-free permission to store, copy, adapt (for example resize, crop or lay out), display and publish them, only to run your website and the service you asked for, for as long as your business uses Hutliv. The permission ends when the business is deleted: its content is erased 30 days after an owner asks, except copies in backups until they expire and what the law requires Hutliv to keep.

You are responsible for what your website says and for having the right to use what you add. Business facts such as your phone number, address, hours and prices are only ever the ones you gave; check them before you publish.

AI-generated content

Hutliv uses AI models from third-party providers to write your website's text, choose its design, make images and logo ideas and, on Plus, help you change your website. AI can be wrong or incomplete, so you review your website before you publish it, and nothing is published without your explicit yes.

• Hutliv never writes your phone, address, hours, prices, reply times or ratings unless you or a source you connected gave them.
• Sample content that could read as fact (sample projects, a sample day) is never published.
• Images Hutliv makes are illustrations made with AI. Your website marks each one “AI” and says in its footer that they are not photographs of your own stock, people, premises or work; replace them with your own photographs whenever you like.
• If you use an AI-generated logo symbol, your website's footer says the symbol was generated with AI.
• For professions with advertising rules (advocates, chartered accountants), Hutliv applies those rules to what it writes; you remain responsible for meeting your profession's rules.

Whatever rights Hutliv has in the text and images it makes for your website are yours to use for your business, on your website and elsewhere, also after you leave Hutliv. Hutliv does not promise that AI-generated text or images are unique, that similar ones are never made for others, or that the law protects them as your intellectual property.

Acceptable use and complaints about content

Do not use Hutliv for anything the law forbids, including what Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 lists: content that is false or misleading about your business, infringes others' rights, impersonates someone, is obscene, hateful or harmful to children, or carries malware or spam. Hutliv may refuse to publish a website, take it offline or suspend an account that breaks these terms or the law, and tells you why unless the law prevents it.

Anyone can report content on a website made with Hutliv to our Grievance Officer (Contact page). We acknowledge a complaint within 24 hours and resolve it within 15 days; a request to remove content of a kind the IT Rules list is acted on within 72 hours, and an order from a court or a lawful direction from the Government within the time the IT Rules set. The owner of the website is told and can answer. If you disagree with the Grievance Officer's decision, you may appeal to the Grievance Appellate Committee within 30 days.

Plans and payment

Plus can't be bought yet: Hutliv takes no payments at present, and Free costs nothing. What follows applies once Plus can be bought.

Free costs nothing and has no time limit. Plus is paid monthly at the prices on the Pricing page. There is no free trial: Plus starts when a payment succeeds. Before you pay, the checkout shows today's amount, the renewal amount and the renewal date.

• Commitment: you commit to the month paid only. Yearly billing isn't on sale at present.
• Renewal: a plan renews automatically at the end of each period, at the regular price shown before you paid, through the payment mandate you approved with Razorpay, until you cancel.
• AI allowance: Plus's Hutliv Bro and AI editing share a monthly allowance and a daily safety limit on what they cost to run. Your workspace shows how much is used. When it runs out, Bro and AI edits stop until it starts again (the next day, or the first of the next month), and everything else keeps working. Nothing is charged for it. The allowance may change for future months; you are told first.
• RBI e-mandate rules: before each renewal charge, your bank, card issuer or UPI app sends you a pre-debit notice at least 24 hours ahead, and a recurring charge above ₹15,000 needs your authentication each time; the checkout says so when that applies. You can also cancel the mandate with your bank or UPI app: the renewal is then unpaid and the grace period below applies.
• The Billing section of your Plan page always shows your plan, the next payment's amount and date, and every payment with its invoice.
• Prices may change for future periods. A change never applies to a period you have paid for, and Hutliv tells you at least 30 days before a renewal at a new price, so you can cancel first.

Hutliv is not registered for GST at present, so no GST is charged on these prices: the amount shown is the amount you pay, and each payment has an invoice in Billing on your Plan page. Once Hutliv registers for GST, prices stay as they are and include GST, each payment gets a tax invoice, and you are told before the change applies to a renewal.

Cancelling, downgrading and failed payments

• You can cancel Plus at any time: an owner chooses Cancel subscription in Billing on the Plan page, or writes to us. Nothing more is charged, and Plus stays active until the end of the period you paid for, then the business moves to Free. Until then an owner can choose Keep Plus to undo the cancellation, where Razorpay allows it; otherwise subscribe again.
• Moving to Free never deletes anything and never takes your website offline: your drafts, pages, images and published website stay, every page already live stays live and keeps publishing, and enquiries keep arriving. What stops is what Free doesn't include, for new actions only: Hutliv Bro, AI edits, adding pages, new AI images and changing the design. The Free credit returns to your website.
• A domain you connected yourself falls back to the free Hutliv address: your website is served at the free address and visitors to the domain are sent there, keeping the domain connected so that upgrading again restores it at once. Hutliv never deletes or cancels your domain.
• If a renewal payment fails, Plus continues for a grace period of 7 days while the payment is retried, and Hutliv emails you the date it ends. If it is still unpaid after the grace, the business moves to Free as above.

Refunds are covered by the Refund and cancellation policy.

Domains

A domain you already own stays with the company you bought it from. You add the records Hutliv shows you there, and you renew it there. Hutliv never changes its nameservers.

Buying a domain through Hutliv isn't available yet: Hutliv does not sell, price or register domains at present.

If your Plus plan ends (you cancel, a renewal stays unpaid after the grace period, or you move to Free), nothing is deleted. Using a domain as your website's address is part of Plus: a domain you connected yourself stops being your website's address, your website moves back to its free Hutliv address, and visitors to the domain are sent there; the connection and your records are kept, so choosing Plus again restores it without any change from you. If you have a domain on your website, Hutliv emails you when your plan's end date is known, a week before it, when the domain stops being your website's address and when it is restored.

Enquiries from your visitors

Your website's enquiry form lets visitors send your business a message, with their name and a phone number or email. Each visitor agrees that their details are shared with your business so it can reply. Hutliv stores each enquiry for your business, emails it to you and lists it in your workspace; Hutliv never replies on your behalf, and an enquiry is not a booking or an order.

For your visitors' personal data, your business is the Data Fiduciary under the Digital Personal Data Protection Act, 2023, and Hutliv processes it on your behalf under these terms (section 8(2)): only to store enquiries, show them to your business's members and email them to you; kept apart from every other business's data and secured as the Privacy Policy describes; never sold, used for advertising or used for anything else; deleted after 12 months, or with your business. You use visitors' details only to answer them, and you are responsible for that use.

Deleting your business or your account

• An owner can delete a business in its Settings. The website goes offline at once; for 30 days an owner can cancel. After 30 days the business and everything it holds are deleted, apart from payment records the law requires Hutliv to keep.
• You can delete your account in Your account. It is deleted at once. If you are the only owner of a business, delete that business first, or ask Hutliv to make someone else its owner.
• Hutliv may suspend or close an account or business that breaks these terms or the law, or puts others at risk. We tell you why and, unless the law, an order or a risk of harm requires faster action, give you 7 days to put it right first. If Hutliv closes a business for such a breach, a period already paid for is not refunded.
• If Hutliv stops offering the service, or ends your plan for a reason that is not your breach, we tell you at least 30 days before and refund the unused part of a period you paid for.

What is kept, and for how long, is in the Privacy Policy.

Liability

Hutliv is provided with reasonable care and skill, but without a promise that it will be uninterrupted or error-free. To the extent the law allows, Hutliv is not liable for indirect or consequential loss, such as lost business or profits, and its total liability to you is limited to what you paid Hutliv in the 12 months before the claim. Nothing in these terms limits liability for fraud, or any liability or right that the law, including the Consumer Protection Act, 2019, does not allow to be limited.

You are responsible for claims that arise from your content, your website's statements about your business or your use of visitors' details, and you will make good Hutliv's reasonable costs of such a claim.

Governing law and disputes

These terms are governed by the laws of India. Write to us first; we will try to resolve any dispute with you directly. Subject to that, courts at Tiruppur, Tamil Nadu have jurisdiction. Nothing here takes away a consumer's right to approach a Consumer Commission under the Consumer Protection Act, 2019, or the National Consumer Helpline (1915).

Changes to these terms

We may update these terms. We tell you by email at least 30 days before a material change takes effect, unless a law requires it sooner, and the date below changes; if you do not agree, you can cancel before it applies. These terms take effect on 1 November 2026.